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Privacy Policy

Introduction

Welcome to www.ajwaorganics.pk (“we”, “our”, “us”). We value your privacy and are committed to protecting your personal data. This privacy policy outlines how we collect, use, and protect your information when you visit our website or make a purchase from our online store.

Information We Collect

Personal Information

We may collect the following personal information when you use our services:
 Name
 Email address
 Phone number
 Shipping and billing address
 Payment information
 Any other information you provide during the registration or purchase process

Non-Personal Information
We also collect non-personal information, including:
 Browser type and version
 Operating system
 IP address
 Referral source
 Pages visited
 Time and date of visit
 Time spent on each page

How We Use Your Information
We use the information we collect for the following purposes:
We use the information we collect for the following purposes:

 To process and fulfill your orders
 To communicate with you regarding your orders, inquiries, and other requests
 To improve our website and services
 To send you promotional emails and updates (you can opt-out at any time)
 To prevent fraud and enhance the security of our website
 To comply with legal obligations

How We Protect Your Information
We implement various security measures to ensure the safety of your personal information:

 Secure Sockets Layer (SSL) technology to encrypt data during transmission
 Regular security assessments of our systems and practices
 Restricted access to personal information to authorized personnel only
 Secure storage and disposal of personal information

Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

 To trusted third parties who assist us in operating our website, conducting our business, or providing services to you, provided that they agree to keep this information confidential
 To comply with legal requirements, such as responding to subpoenas or court orders
 To protect our rights, property, or safety, or that of our users or others

Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.
You can choose to disable cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to review the privacy policies of these third-party sites.
Your Rights
You have the right to:

 Access the personal information we hold about you
 Request corrections to any inaccurate or incomplete information
 Request the deletion of your personal information
 Opt-out of receiving marketing communications

To exercise any of these rights, please contact us at support@ajwaorganics.pk.

Cancellation Policy
If you need to cancel an order placed for any item, you must inform us at the earliest as wedispatch most of the orders within 24 hours.
Cancellation of your order depends on whether it has been shipped or not. Usually, items are shipped on the same business day so it is important that you notify us immediately. To cancel an order kindly call us on +92 309 309 3535 for a cancellation request. Please note that if your order has been shipped, we will not be able to cancel it. For your queries email us at: support@ajwaorganics.pk
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