Refund and Returns Policy
Introduction
Return Conditions
To be eligible for a return, the following conditions must be met:
The item must be unused, in its original packaging, and in the same condition that you
received it.
You must provide proof of purchase, such as a receipt or order number.
The return request must be made within 24 hours of receiving your parcel.
Non-Returnable Items
The following items cannot be returned:
Perishable goods such as fresh produce, dairy products, and other food items
Opened or partially consumed products
Items purchased on sale or with a discount
Gift cards
How to Initiate a Return
To initiate a return, please follow these steps:
1. Contact our customer service team at support@ajwaorganics.pk or +92 309 309 3535 to
request a return authorization.
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. Once your return is approved, you will receive instructions on how to send the item(s) back to
us.
Return Shipping
Refunds
For orders placed with the Cash on Delivery (COD) payment method, refunds will be processed as follows:
Upon receiving and inspecting the returned item(s), we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued in the form of a store credit or bank transfer, depending on your preference.
The refund process may take 10 to 15 days from the date of approval.
Late or Missing Refunds
If you haven’t received a refund yet, please check the following:
1. Check your bank account again.
2. Contact your bank; it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at
support@ajwaorganics.pk or +92 309 309 3535
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@ajwaorganics.pk or +92 309 309 3535
Contact Us
If you have any questions about our return and refund policy, please contact us at:
Email: support@ajwaorganics.pk
Phone: +92 309 309 3535
Address: Canal Bank Road, Muslim Abad, Mughal Pura, LHR