Shipping Policy
Introduction
At Ajwa Organics, we are dedicated to delivering your organic food products to you
promptly and efficiently. This shipping policy outlines our shipping methods, costs, and
delivery times to ensure a smooth and transparent process
Shipping Methods
We primarily offer the Cash on Delivery (COD) method to cater to our customers in Pakistan.
All orders are shipped using reliable courier services to ensure the safe and timely delivery of
your products.
Shipping Costs
Shipping costs are calculated based on the weight and dimensions of the package, as well as
the delivery location. The exact shipping cost will be displayed at checkout before you
confirm your order.
Delivery Time
We strive to deliver your orders as quickly as possible. The estimated delivery times are as follows:
For major cities: 3 to 5 business days
For remote areas: 5 to 7 business days
Please note that delivery times may vary due to unforeseen circumstances such as weather conditions, holidays, or courier service delays.
Order Processing Time
Orders are processed within 2 business days from the date of order confirmation. You will
receive a notification once your order has been shipped, along with a tracking number to
monitor the status of your delivery.
Shipping Restrictions
Currently, we only ship within Pakistan. We do not offer international shipping at this time.
Additionally, certain cities and remote areas may have limited delivery services, which could
affect the delivery time.
Delivery Attempts
Our courier service will make 2 delivery attempts. If the delivery is unsuccessful after the
final attempt, the package will be returned to us. In such cases, we will contact you to arrange
a re-delivery or a refund, minus the shipping costs.
Damaged or Missing Items
If you receive a damaged package or if any items are missing from your order, please contact
us immediately at support@ajwaorganics.pk or +92 309 309 3535. We will investigate the
issue and arrange for a replacement or refund as necessary.
Contact Us
If you have any questions about our return and refund policy, please contact us at:
Email: support@ajwaorganics.pk
Phone: +92 309 309 3535
Address: Canal Bank Road, Muslim Abad, Mughal Pura, LHR