Free delivery across Lahore on orders above Rs. 5000 — order today on WhatsApp

Customer Care

Frequently Asked Questions

Everything you need to know about our honey, our oils, ordering, delivery, and returns.

Home/FAQs

Our Products

Is your honey really raw and unfiltered?

Yes. Our Raw Wildflower Honey is unfiltered and unheated, gathered from wildflower meadows across Punjab. Nothing is added and nothing is processed out — it's exactly as it comes from the hive.

What does "cold-pressed" mean for your oils?

Cold-pressing is a traditional, slow extraction method that never heats the seed or fruit. Our Coconut Oil is extracted from fresh coconut and our Mustard Oil from premium mustard seed this way, which locks in natural aroma and nutrients that heat and chemical processing would otherwise strip out.

Do your products contain any additives or preservatives?

No. Every product is made in small batches with no additives and no shortcuts — just honey and oil, nothing else.

What sizes and prices are available?

Raw Wildflower Honey comes in 250g, 500g, and 1kg. Pure Coconut Oil comes in 250ml, 500ml, and 1L. Pure Mustard Oil comes in 500ml and 1L. Exact current prices for each size are shown on the Products page.

How should I store my honey and oils?

Keep honey in a cool, dry place away from direct sunlight — it doesn't need refrigeration. Store the oils in a cool spot away from heat sources and keep both tightly sealed after opening. If you have a specific storage question, message us on WhatsApp and we're happy to help.

Ordering & Delivery

How do I place an order?

Add your products to the cart on our site and tap Buy Now, or simply message us directly on WhatsApp with what you'd like to order. Either way, your order is confirmed and finalised over WhatsApp.

Which areas do you deliver to?

We're based in and focused on Lahore, and we ship to other cities across Pakistan via courier. Delivery within major cities typically takes 3 to 5 business days, and remote areas 5 to 7 business days. We don't currently offer international shipping.

Is delivery free?

Delivery is free across Lahore on orders above Rs. 5,000. Orders below that threshold, and orders outside Lahore, carry a standard delivery fee shown at checkout.

How long will my order take to arrive?

Orders are processed within 2 business days of confirmation, then delivered by courier — 3 to 5 business days for major cities and 5 to 7 business days for remote areas. You'll get a notification with tracking details once your order ships.

Payment

What payment methods do you accept?

We currently offer Cash on Delivery (COD) for all orders within Pakistan — you pay the courier when your order arrives at your door.

Can I order via WhatsApp instead of the website?

Absolutely — WhatsApp is how we confirm every order anyway. Tap any "Order on WhatsApp" button on the site, or message +92 309 309 3535 directly.

Returns & Support

Can I return or exchange a product?

Yes, within 24 hours of delivery, as long as the item is unused, in its original packaging, and you have proof of purchase. Perishable goods, opened or partially consumed products, and sale or discounted items can't be returned. We'll happily replace anything that arrives defective or damaged. Full details are on our Returns & Refunds page.

What if my order arrives damaged or something is missing?

Contact us straight away at [email protected] or +92 309 309 3535 with your order details, and we'll arrange a replacement or refund.

How long do refunds take?

Once a return is approved, refunds are issued as store credit or bank transfer, depending on your preference, and typically take 10 to 15 days to process.

How can I contact Ajwa Organics?

You can reach us on WhatsApp or by phone at +92 309 309 3535, by email at [email protected], or visit us at Canal Bank Road, Muslim Abad, Mughal Pura, Lahore.

Still Have Questions?

Ready To Order Pure?

Bring nature's finest home — pure, unfiltered, and made the way it should be.