Refund & Returns Policy

Introduction

At www.ajwaorganics.pk we are committed to providing you with the finest organic food products. If you are not completely satisfied with your purchase, we are here to assist you. This return and refund policy outlines the conditions under which returns and refunds can be made.

Return Conditions

Because of the nature of our products, our 24-hour return window applies to non-food items only. Everything we currently sell — honey and cold-pressed oils — is a food item, so this window does not apply to anything in our catalog today. If we add non-food items in the future, this window will apply to them automatically.

For any item that does qualify, the following conditions must be met:

• The item must be unused, in its original packaging, and in the same condition that you received it.
• You must provide proof of purchase, such as a receipt or order number.
• The return request must be made within 24 hours of receiving your parcel.

Non-Returnable Items

In addition to food items, the following are never eligible for return:

• Opened or partially used products
• Items purchased on sale or with a discount
• Gift cards

How to Initiate a Return

To initiate a return, please follow these steps:

• Contact our customer service team at [email protected] or +92 309 309 3535 to request a return authorization.
• Provide your order number, the item(s) you wish to return, and the reason for the return.
• Once your return is approved, you will receive instructions on how to send the item(s) back to us.

Return Shipping

You will be responsible for paying the shipping costs for returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

For orders placed with the Cash on Delivery (COD) payment method, refunds will be processed as follows:

• Upon receiving and inspecting the returned item(s), we will notify you of the approval or rejection of your refund.
• If approved, your refund will be issued in the form of a store credit or bank transfer, depending on your preference.
• The refund process may take 10 to 15 days from the date of approval.

Late or Missing Refunds

If you haven't received a refund yet, please check the following:

• Check your bank account again.
• Contact your bank; it may take some time before your refund is officially posted.

If you've done all of this and you still have not received your refund, please contact us at [email protected] or +92 309 309 3535.

Exchanges

Regardless of product type, we will replace or refund any item that arrives defective, damaged, or incorrect. This is separate from the return window above and is not affected by it. If this happens, please contact us at [email protected] or +92 309 309 3535 with your order number and, if possible, a photo of the issue.